We recommend you try the following;
- Make sure you are entering the complete 10 digit phone number- 1-807-212-xxxx?
- Try adding or removing a # symbol to your PIN?
- If you are using a Apple Device. You need to click the downward arrow above your keyboard to go to the PIN field.
- Did you change your PIN on your phone from the default? Click; http://mobile.knet.ca/change
Your phone may be registered to another myaccount.knet.ca
Contact your KM rep to contact KNET for assistance