Customer calls #8255 and is asked for 11 digit pin. When entering number and pin it says "not authorized".

These systems rely on caller ID to identify the caller. If caller ID is disabled then the system needs to ask for the 11 digit number. Because of abuse issues, we can only allow customers with caller ID enabled to access the prepaid system with the default pin. So a customer with 0 balance (or negative balance) and default pin number and caller ID disabled will not be able to access the prepaid system by any means.

K-Net Mobile Operations Centre

Sioux Lookout Office:

K-Net Services
P.O. Box 1439, 115 King Street 
Sioux Lookout, Ontario
P8T 1B9
Tel: (807) 737-1135
Toll Free #: 1-877-737-5638
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